Find answers about ILMO STORE shipping, returns, sizing, seasonal fabrics, product care, orders, restocks, and support.
Shipping & Delivery
1. Do you offer free shipping in the United States?
Yes. ILMO STORE offers free U.S. standard shipping on orders of $60 or more. Orders under $60 have an $8 standard shipping rate.
2. How long does U.S. standard shipping take?
U.S. standard shipping usually takes 5–8 business days after the order is processed and shipped.
3. Do you offer faster U.S. shipping?
Yes. U.S. customers can choose Express shipping for $15, estimated at 2–3 business days. USPS Priority Mail Express may also appear at checkout as a live carrier rate for overnight delivery.
4. Do you ship internationally?
Yes. ILMO STORE currently ships to the United States, Canada, and Europe.
International shipping rates for Canada and Europe are calculated live at checkout and paid by the customer.
5. Who pays customs, duties, or import taxes?
Customs duties, taxes, and import fees are the customer’s responsibility. These charges are set by the destination country and are not controlled by ILMO STORE.
6. Can I track my order?
Yes. Once your order ships, you will receive tracking information by email. Tracking may take some time to update after the carrier receives the package.
Returns & Exchanges
7. What is your U.S. return window?
U.S. customers may request a return within 15 days from the delivery date shown by carrier tracking.
8. What is your international return window?
International customers may request a return within 30 days from the delivery date shown by carrier tracking.
9. What condition must returned items be in?
Items must be unworn, unused, unwashed, and in original condition. If tags or packaging are included with the item, please return them with the product.
10. Who pays return shipping?
Customers are responsible for return shipping costs. ILMO STORE does not charge a restocking fee.
Please contact us first at support@ilmocore.com before sending any return. If your return is approved, we will provide the correct return address and return instructions by email.
11. Do you offer exchanges?
Exchanges are currently available for U.S. orders only. International customers may request a return if eligible and place a new order.
12. Are sale or final-sale items returnable?
If an item is marked final sale on the product page or during checkout, it may not be eligible for return. Otherwise, eligible items follow the return window listed above.
Sizing & Fit
13. Are ILMO STORE abayas one size?
Many ILMO STORE abayas are listed as One Size unless the product page shows specific size options. Please check each product page for available sizing and fit notes.
14. How do I know if an item will fit me?
Check the product page for size, fit, and style notes. ILMO STORE focuses on modest silhouettes with comfortable coverage, but exact fit can vary by design.
15. Are ILMO STORE styles hijab-friendly?
Yes. ILMO STORE focuses on modern modest fashion, including hijab-friendly abayas, relaxed silhouettes, and easy layering pieces.
16. Do all abayas include a matching hijab?
Not always. Some abaya sets include a matching hijab or scarf, and some do not. Please check the individual product page to confirm what is included.
Fabrics, Seasons & Care
17. What fabrics does ILMO STORE use?
ILMO STORE carries a variety of fabrics. Fabric choices change by product, by season, and by the fashion edits we bring in for each collection.
Please check each product page for the exact fabric, care details, and what is included with that item.
18. How should I care for my ILMO STORE item?
Please follow the care instructions on the product page or garment label when available. As a general rule, delicate modestwear should be handled gently, washed with care, and kept away from harsh bleach or high heat.
19. Will colors and fabric texture look exactly like the photos?
We do our best to show colors and textures clearly. Slight differences may happen because of lighting, screen settings, fabric texture, and production batches.
Orders, Restocks & Support
20. Can I change my shipping address after placing an order?
Please contact us as soon as possible at support@ilmocore.com. If the order has not shipped yet, we will do our best to help. Once an order has shipped, address changes may not be possible.
21. What if an item is sold out?
If an item is sold out, it may still remain visible on the website so customers can view the style. If the item is restocked, availability will be updated on the product page.