Return & Refund Policy

We want you to be happy with your purchase from ILMO LABEL. If you are not completely satisfied, we're here to help.

Return Period

United States Orders

Customers within the United States have 15 days from the date the order is delivered to request a return.

International Orders

Customers outside the United States have 30 days from the date the order is delivered to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with original tags attached, and in its original packaging. Proof of purchase or your order confirmation is required.

How to Start a Return

To request a return, please contact us at support@ilmocore.com.

Returns should be mailed to:

ILMO LABEL
316 4th Street NW, Apartment 404
East Grand Forks, MN 56721
United States

Please do not send items back without first contacting us. Unauthorized returns may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible at support@ilmocore.com so we can evaluate the issue and make it right.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Items that have been worn, washed, altered, or damaged after delivery

If you have questions about whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. If you would like a different size, color, or style, please return the eligible item for a refund (if approved) and place a new order.

European Union Customers

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of delivery without providing a reason, as required by applicable law. Items must still be returned in their original condition, unworn, unused, with tags attached, and in their original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@ilmocore.com.